There is nothing to worry about on your first run; just go in this order. First get the installer, then install it and sign in, then pick a route and connect. When you are done, disconnect — and next time around, feel free to switch to a different route instead. Every step leaves an obvious tell-tale sign, so once you have walked through it once, your very first session connects without a hitch.
Open the download page, choose the build that matches your device, and take the file from the official channel.
How to tell it worked: the system requirements on the download page line up with your device.
Run the installer you downloaded and follow the on-screen prompts until every step is done.
How to tell it worked: a QUICKQ icon appears on your desktop or in the Start menu.
Launch the client and enter the account details you registered with.
How to tell it worked: once you are signed in, the route list shows up in front of you.
Each route shows its own status, so pick the one that looks best to you.
How to tell it worked: every route's name and status display normally.
Press the connect button and wait a moment for it to go through.
How to tell it worked: the screen reports that you are connected.
Disconnect once you are finished, or swap to another route before you reconnect next time.
How to tell it worked: after disconnecting it returns to not connected, and after switching it shows connected again.
There is no need to guess; the client's own status tells you, and the three signs below back one another up.
Find the row that matches what you are seeing, try the first column, and move to the second if it does not help.
| Symptom | Try this first | If it still fails |
|---|---|---|
| Cannot sign in | Check that you typed the account and password correctly and that your network is up | Reset the password if you forgot it, or contact support |
| Connecting keeps spinning | Cancel this attempt, switch to another route, and try again | Close the client and reopen it |
| Speed jumps up and down | Close the background apps that are hogging bandwidth | Pick a route that is less busy |
| Keeps dropping on its own | Check whether your home network is holding steady | Switch routes, or restart the client |
| Setup gets stuck | Double-check the system version and bit depth | Go back to the official download page and fetch the installer again |
The questions people ask most are collected as Q&A, and the prep work before installing lives on the download page.
Account, device, connection, and speed questions — each one explains the likely cause first, then the steps to take.
The official entry point for the 64-bit Windows 10 / 11 installer, with the pre-install checklist.
Compare the 1-month, 12-month, and 24-month prices, and choose based on how long you expect to use the service.